Let down by a builder? Turn the chaos into a clear, evidence-led case.
Sue My Builder helps homeowners organise contracts, photos, invoices, messages and defects into a structured dispute file — with AI-assisted guidance and solicitor handoff when needed.
Disputes feel overwhelming when everything is scattered
Most homeowners know something has gone wrong. What they don't know is where to start.
Scattered evidence
Contracts, messages, photos and invoices are spread across emails, phones, paperwork and WhatsApp.
Unclear rights
It is hard to know what the law says, what the contract covers, and what your realistic options are.
Payment disputes
Disagreements over deposits, stage payments, extras, or withheld final balances can quickly escalate.
Defective work
Poor finishes, leaks, structural issues or non-compliant work — without a clear record of what was agreed.
Incomplete work
Builders stop returning calls, leave site, or dispute what was included in the original scope.
When to get a solicitor
Homeowners often delay getting legal help because they are unsure whether the cost is justified.
How it works
A simple, guided path from confusion to a clear next step.
Tell us what happened
Answer a few simple questions about the project, what went wrong, and what evidence you have.
Upload your evidence
Add contracts, photos, invoices, messages and other documents in one organised place.
Build your dispute file
The platform structures your evidence into a clear timeline, defects schedule and payment record.
Get lawyer-ready when needed
Generate draft letters, a claim estimate and a solicitor-ready case pack if you need legal help.
Why Sue My Builder exists
Sue My Builder was born from a real home renovation dispute.
What should have been a straightforward project became a confusing process of contracts, invoices, disputed scope, alleged changes, photos, expert reports, solicitor letters and escalating costs.
That experience showed us a simple problem: homeowners are often expected to manage complex building disputes without the tools to organise their evidence, understand the process, or know when professional legal help is genuinely needed.
Sue My Builder exists to change that.
We help homeowners turn scattered information into a clear, evidence-led dispute file. We also want to help prevent disputes before they happen through Sue My Builder Verified — our upcoming standards programme for builders who are willing to evidence clear contracts, transparent payment terms, VAT status and liability insurance.
We are not anti-builder. We are pro-clarity, pro-evidence and pro-better standards.
Built from lived experience, Sue My Builder is designed for homeowners who need structure before they spend thousands on professional advice — and for responsible builders who believe clearer standards help everyone.
Sue My Builder
Founder note
Important note
Sue My Builder is not a law firm and does not provide legal advice. The platform helps homeowners organise information, prepare documents and understand possible next steps. Important decisions should be reviewed by a qualified solicitor.
What the platform helps create
A single, structured dispute file that tells the story clearly — for you, the builder, or a solicitor.
Evidence checklist
A tailored list of the documents and photos that will strengthen your case.
Defects schedule
A structured list of problems with descriptions, dates, photos and supporting evidence.
Payment ledger
A clear record of what was paid, when, and what remains in dispute.
Chronology
A timeline that shows the story from first contact to the current dispute.
Draft letters
Professional, firm but fair draft correspondence for the builder or their insurer.
Claim estimate
An estimate of losses and remediation costs to help set realistic expectations.
Lawyer-ready case pack
Everything bundled into a clear summary a solicitor can review quickly.
AI-assisted guidance
Plain-language prompts that help you understand each step without legal jargon.
Secure document storage
All your evidence kept in one place with access whenever you need it.
Choosing a builder? Reviews are not enough.
Sue My Builder Verified is our upcoming standards programme for builders who are willing to evidence the basics before a homeowner signs: a proper written contract, transparent payment terms, VAT status, and verified liability insurance.
Most homeowners rely on reviews, recommendations and photos of previous work. Those can be useful, but they do not always tell you whether the builder is using a clear written contract, whether the VAT position is correct, or whether their insurance is current and relevant to the work being carried out.
Sue My Builder Verified is being designed as a practical verification layer before work begins. Builders will apply to join and, if accepted, will need to meet published standards around contracts, insurance, trading information and transparent working practices.
Standard written contract
Verified builders will be expected to use a clear written building contract or an approved equivalent, with scope, price, payment stages, variations and dispute process properly documented.
VAT status checked
Where a builder is VAT registered, their VAT number and trading details will be checked. Where they are not VAT registered, that position should be clearly declared.
Insurance verified
Builders will need to provide up-to-date liability insurance details. The goal is to verify insurance directly with the insurer or broker, not just rely on an uploaded certificate.
Clear variation process
Verified builders will be expected to confirm changes to scope, cost or timing in writing before proceeding, helping reduce disputes later.
Sue My Builder Verified is planned as an administrative, contractual and insurance verification programme. It will not guarantee workmanship, pricing, solvency, completion, legal compliance on every project, or the outcome of any dispute.
Solicitor Hand-off is coming soon
When your case file is ready, Sue My Builder will help you compare solicitors who may be able to support your next step.
Once you have prepared your evidence, chronology, defects schedule, payment summary and case pack, you may still need professional legal input. Our planned Solicitor Hand-off feature will help you compare solicitors by location, service fit, profile and cost information before requesting contact.
You stay in control. You choose which solicitor you want to contact, and you decide what information you are happy to share.
Compare relevant solicitors
View solicitors who may be suitable based on your location, dispute type, claim value and the support you need.
Understand likely costs
See available cost information such as fixed-fee case reviews, hourly rates, letter reviews or small claim support packages where provided.
Share your case pack with consent
If you choose to request contact, you can decide whether to share your summary, lawyer-ready case pack or documents.
Need an independent expert report?
Finding a RICS surveyor or building defects expert willing to take on a domestic building dispute can be harder than homeowners expect.
When building work is defective, incomplete or disputed, homeowners may need independent technical input before the next step is clear.
That might mean an advisory inspection, a defects report, a remedial works assessment, or in some cases a CPR Part 35 expert witness report for court-facing disputes.
Sue My Builder is being developed to help homeowners prepare an expert-ready case pack and compare independent surveyors or building defects experts by location, report type, experience, availability and cost information.
Know when expert input may help
The platform will flag situations where an independent report may be useful, such as technical defects, disputed workmanship, safety concerns or high-value remedial works.
Prepare an expert-ready pack
Organise the contract, photos, defects schedule, chronology, payment summary and key questions before contacting a surveyor or expert.
Compare suitable experts
View experts who may be suitable based on location, defect type, report type, availability and cost information.
Are you a surveyor or building defects expert?
We are inviting independent surveyors and building defects experts who assist with domestic homeowner disputes to register interest in joining the Sue My Builder expert referral network.
Sue My Builder is not a law firm and does not endorse or guarantee any expert. Expert profiles and suggested matches will help homeowners compare options. Expert evidence for court may need to comply with CPR Part 35.
When solicitor input may be needed
We can help you prepare. For some situations, speaking to a solicitor is the right next step.
Claim value is over £10,000
The builder has instructed solicitors
Expert evidence is needed
There are safety or structural issues
Court proceedings are being considered
You need advice on settlement or mediation
See what your case file could look like
A sample of the kind of structured summary and draft letter the platform helps you create. Illustrative only — every case is different.
Case summary
Kitchen extension — Bristol
- Contract value
- £48,500
- Paid to date
- £41,200
- Claim estimate
- £12,800
- Defects logged
- 7
Timeline
12 Mar
Written quote accepted, 30% deposit paid.
04 May
Stage 2 payment released; first defects photographed.
18 Jun
Builder off-site 3+ weeks. Written notice sent.
02 Jul
Independent surveyor confirms non-compliant works.
Suggested next step
Send a formal Letter Before Action citing breach of the Consumer Rights Act 2015, s.49 (reasonable care and skill).
Draft — Letter Before Action
To: your builder
Dear [Builder],
Re: Kitchen extension works at [address] — formal notice of dispute
I write further to our agreement dated 12 March 2026 for works valued at £48,500, of which £41,200 has been paid. Despite repeated requests, the works remain incomplete and, in several respects, fall short of the standard required.
An independent surveyor has identified 7 defects, including [example: incorrectly installed steel lintel, non-compliant electrical works, and unfinished plastering]. Estimated remedial cost: £12,800.
Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. I therefore require you to [remedy the defects / refund the sum of £12,800] within 14 days of the date of this letter.
Failing satisfactory response, I reserve the right to instruct solicitors and commence proceedings without further notice, and to rely on this letter as to costs.
Yours faithfully,
[Your name]
Draft only. Review by a qualified solicitor is recommended before sending.
Choose the support you need
Start with dispute support, or choose Complete if you also want to manage the wider building project.
Sue My Builder is designed to help homeowners manage a building dispute over time, so access is provided as a monthly subscription rather than a one-off purchase.
Manage My Home Build
Keep your building project under control.
£14.99/month
For homeowners who are planning or actively managing building work and want to keep contracts, payments, variations, photos, snagging and certificates organised in one place.
- One active building project
- Contract and scope records
- Budget tracking
- Payment tracking
- Variations
- Project milestones
- Progress photo diary
- Communications
- Snagging
- Certificates and guarantees
- Builder insurance/VAT records
- AI Project Assistant
- Project risk alerts
Cancel anytime. Your project remains available in read-only mode.
Sue My Builder
Take control when building work goes wrong.
£29.99/month
For homeowners dealing with defective, incomplete, delayed or disputed building work.
- Full dispute case management
- Dispute Strategy Assistant
- Builder Contract Review
- Consumer-rights information
- Evidence organisation
- Defects schedule
- Chronology / timeline
- Payment and set-off analysis
- Builder counterarguments
- Letter generation
- Working claim calculation
- Expert-Ready Pack
- Independent Expert Hand-off
- Solicitor-Ready Pack
- Solicitor Hand-off
- Case pack export
Cancel anytime. Your case remains available in read-only mode.
Complete
From managing the project to resolving problems.
£39.99/month
For homeowners who want both project management and full dispute support in one shared platform.
- Everything in Manage My Home Build
- Everything in Sue My Builder
- One shared project record
- Seamless switch from project management to dispute support
- Existing contracts, payments, variations and photos reused automatically
- AI support across the full project lifecycle
- Expert and solicitor hand-off if needed
Professional expert and solicitor fees are separate and agreed directly with the professional.
Your records stay yours
If you cancel, we do not delete your project or dispute file. You can continue to view and download your records in read-only mode and reactivate later if needed.
Start with the free early assessment
Tell us what has happened and join early access. Full dispute management will be available through the Sue My Builder monthly subscription.
Start free assessmentImportant note
Sue My Builder is not a law firm and does not provide legal advice. The platform provides AI-assisted legal information, dispute preparation and case-management tools. Expert and solicitor fees are separate and agreed directly with the relevant professional.
Join the early access list
Be the first to use the platform. We'll use your details to invite you to early access and keep you updated.
Built for clarity, not conflict
Sue My Builder is not a law firm and does not provide legal advice. The platform helps homeowners organise information, prepare documents and understand possible next steps. Important decisions should be reviewed by a qualified solicitor.